Leadership Insights, Delivered
Leaders are expected to lead by example and to shape ideas on how to innovate across a range of business needs: customer experience, transformation and manage change effectively. Are you being exposed to what’s working for leading organisations?
Get the latest insights on how to successful lead change throughout your organisation or team and support your staff to adapt, build resilience and succeed in this age of transformation.
RECENT ARTICLES FROM LEADING EDGE
Leading Edge Global’s CEO, Lauren Ryder, moderated a Compliance Culture, Regulation & Conduct Risk panel discussion at the IBR Compliance Culture, Regulation and Conduct Risk event in Sydney.
The even focused on the Financial services, brought together senior risk executives, who shared their experiences and perspectives on how they manage conduct and culture within their organisations.
Employees who proactively address problems and help teams adopt better practices are often perceived as and groomed to become leaders. Apply this email template to get your boss to approve Leadership Development training to support your professional development .
Successful change starts with an idea but actually delivering change is trickier - it requires buy-in and support from almost every facet of the business. Tailoring the language of opportunity will help you connect with different stakeholders. The key is to step into the shoes of the person you’re pitching to and understand what drives them.
The Financial Services Royal Commission and Boeing’s 737 MAX crisis highlight a modern governance dilemma: whilst a company’s scorecard may be positive, when it comes to measuring up to community expectations, even high trust brands are falling short.
Over 80% of CMOs are missing out on the opportunity to lead or play a larger role in CX-led digital transformation.
The discipline of Customer Experience (CX) rightly looks at the big picture of customer desire and service interactions — it’s the when, where, how, what and why your organisation engages with your customer, and the overall outcome and effect achieved.
To remain successful in any industry, try to anticipate the needs of consumers.
Employees who are engaged in their work not only increase the company’s chance of success but also boosts customer satisfaction as well as lowers turnover.
An influential communicator can be achieved with good planning, meticulous preparation, and consistent practice.
Employee engagement is a commitment to give one’s best to the success of the company.