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Leaders are expected to lead by example and to shape ideas on how to innovate across a range of business needs: customer experience, transformation and manage change effectively. Are you being exposed to what’s working for leading organisations?
Get the latest insights on how to successful lead change throughout your organisation or team and support your staff to adapt, build resilience and succeed in this age of transformation.
RECENT ARTICLES FROM LEADING EDGE
Adjusting to your CEO’s new priorities can be crucial to the success of projects already underway or in planning - as well as your perceived success in meeting KPIs.
These change management practices can help your organisation mature from experimenter to automation leader.
Senior risk executives share their experience on how to manage conduct and culture at the IBR Compliance Culture, Regulation & Conduct Risk panel event, moderated by our CEO, Lauren Ryder.
Employees who proactively address problems and help teams improve are often groomed to become leaders. Get your boss to approve Leadership Development training to support your professional development.
Successful influencers secure support for change from multiple facets of the business. We’ve distilled our best insights to help you tailor the language of opportunity and connect with different stakeholders.
The Financial Services Royal Commission and Boeing’s 737 MAX crisis highlight a modern governance dilemma: whilst a company’s scorecard may be positive, when it comes to measuring up to community expectations, even high trust brands are falling short.
Over 80% of CMOs are missing out on the opportunity to lead or play a larger role in CX-led digital transformation.
The discipline of Customer Experience (CX) rightly looks at the big picture of customer desire and service interactions — it’s the when, where, how, what and why your organisation engages with your customer, and the overall outcome and effect achieved.
To remain successful in any industry, try to anticipate the needs of consumers.
Employees who are engaged in their work not only increase the company’s chance of success but also boosts customer satisfaction as well as lowers turnover.