Successful change starts with an idea but actually delivering change is trickier - it requires buy-in and support from almost every facet of the business. Tailoring the language of opportunity will help you connect with different stakeholders. The key is to step into the shoes of the person you’re pitching to and understand what drives them.
Read MoreThe Financial Services Royal Commission and Boeing’s 737 MAX crisis highlight a modern governance dilemma: whilst a company’s scorecard may be positive, when it comes to measuring up to community expectations, even high trust brands are falling short.
Read MoreOver 80% of CMOs are missing out on the opportunity to lead or play a larger role in CX-led digital transformation.
Read MoreThe discipline of Customer Experience (CX) rightly looks at the big picture of customer desire and service interactions — it’s the when, where, how, what and why your organisation engages with your customer, and the overall outcome and effect achieved.
Read MoreTo remain successful in any industry, try to anticipate the needs of consumers.
Read MoreEmployees who are engaged in their work not only increase the company’s chance of success but also boosts customer satisfaction as well as lowers turnover.
Read MoreAn influential communicator can be achieved with good planning, meticulous preparation, and consistent practice.
Read MoreEmployee engagement is a commitment to give one’s best to the success of the company.
Read MoreTo remain successful in any industry, try to anticipate the needs of consumers.
Read MoreYour valued employees are indeed your best asset. Do your best to keep them.
Read MoreA good vision helps a business move forward.
Read MorePoliticking can harm your business and you need to understand why.
Read MoreAgile Budgeting is one way of balancing the competing priorities and constrained fund allocation
Read MoreWhen transitioning to Agile you must not ignore the importance of the cultural and change-management implications
Read MoreOrganisational leaders need to come up with team compositions that help people achieve a higher rate of productivity while avoiding those that hinder people from performing at their best.
Read MoreA point of sale system holds many advantages over the traditional cash register.
Read MoreIf you’re planning to leverage big data to grow your business, be sure to prepare for the many challenges it offers as well.
Read MoreMany companies seek to constantly improve their business processes by using something called Business Process Management (BPM)
Read MoreOrganisations can get a tremendous amount of value by combining relatable data, even if they don’t come in the same format.
Read MoreIf your company has a good strategy in place to exploit Big Data, it can enable you to make exponential leaps powered by more accurate business decisions.
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