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HomeAbout Services Customer Experience Intelligent Automation Digital Transformation Blog All Articles CEO Skills People Culture Agile Technology Business Process Training About Our Training Change Management Workshops Personal Effectiveness Training Payments Training Contact
Leading Edge Global
E: info@leading-edge.globalT: 02 8005 8300
Why focusing on touchpoints will leave your customer underwhelmed
Why focusing on touchpoints will leave your customer underwhelmed

The discipline of Customer Experience (CX) rightly looks at the big picture of customer desire and service interactions — it’s the when, where, how, what and why your organisation engages with your customer, and the overall outcome and effect achieved.

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CEO, ChangeLauren RyderDecember 13, 2018
Where to Start with Digital Transformation — A leadership perspective
Where to Start with Digital Transformation — A leadership perspective

To remain successful in any industry, try to anticipate the needs of consumers. 

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CEO, TechnologyLauren RyderOctober 20, 2018
4 Ways To Heighten Employee Engagement
4 Ways To Heighten Employee Engagement

Employees who are engaged in their work not only increase the company’s chance of success but also boosts customer satisfaction as well as lowers turnover.

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People, CultureLauren RyderJune 22, 2018
Tips For Becoming An Influential Communicator
Tips For Becoming An Influential Communicator

An influential communicator can be achieved with good planning, meticulous preparation, and consistent practice.

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SkillsLauren RyderJune 8, 2018
Is the Pursuit of Happiness Killing Employee Productivity?
Is the Pursuit of Happiness Killing Employee Productivity?

Employee engagement is a commitment to give one’s best to the success of the company.

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People, CultureLauren RyderMay 26, 2018
Are You Ready For Market Competition?
Are You Ready For Market Competition?

To remain successful in any industry, try to anticipate the needs of consumers. 

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CEO, TechnologyLauren RyderMay 19, 2018
What To Do When Your Employees Start Leaving
What To Do When Your Employees Start Leaving

Your valued employees are indeed your best asset. Do your best to keep them.

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People, CultureLauren RyderMay 11, 2018
5 Reasons To Review Your Company Vision
5 Reasons To Review Your Company Vision

A good vision helps a business move forward.

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CEOLauren RyderMay 4, 2018
Why Office Politics is a Roadblock to Growth
Why Office Politics is a Roadblock to Growth

Politicking can harm your business and you need to understand why.

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CultureLauren RyderApril 27, 2018
How to Manage Priorities Using Agile Budgeting
How to Manage Priorities Using Agile Budgeting

Agile Budgeting is one way of balancing the competing priorities and constrained fund allocation

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AgileLauren RyderApril 20, 2018
Implementing Agile 101
Implementing Agile 101

When transitioning to Agile you must not ignore the importance of the cultural and change-management implications

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Agile, ChangeLauren RyderApril 13, 2018
The Key Attributes of High-Performing Teams
The Key Attributes of High-Performing Teams

Organisational leaders need to come up with team compositions that help people achieve a higher rate of productivity while avoiding those that hinder people from performing at their best.

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People, CultureLauren RyderApril 6, 2018
5 Advantages to Using Point of Sale Systems
5 Advantages to Using Point of Sale Systems

A point of sale system holds many advantages over the traditional cash register.

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TechnologyLauren RyderMarch 23, 2018
The Most Common Big Data Mistakes to Avoid
The Most Common Big Data Mistakes to Avoid

If you’re planning to leverage big data to grow your business, be sure to prepare for the many challenges it offers as well.

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TechnologyLauren RyderMarch 16, 2018
The Benefits of Using Business Process Management
The Benefits of Using Business Process Management

Many companies seek to constantly improve their business processes by using something called Business Process Management (BPM)

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Business ProcessLauren RyderMarch 9, 2018
3 Tips for Success with Big Data
3 Tips for Success with Big Data

Organisations can get a tremendous amount of value by combining relatable data, even if they don’t come in the same format.

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TechnologyLauren RyderFebruary 23, 2018
Here's Why You Should You Invest in Big Data
Here's Why You Should You Invest in Big Data

If your company has a good strategy in place to exploit Big Data, it can enable you to make exponential leaps powered by more accurate business decisions.

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TechnologyLauren RyderFebruary 16, 2018
The Key Steps to Successful Change Management
The Key Steps to Successful Change Management

Business leaders should learn to welcome change and see it as an essential activity necessary for any organisation to function well.

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ChangeLauren RyderFebruary 9, 2018
 The Advantages of a Corporate Redeployment Strategy
The Advantages of a Corporate Redeployment Strategy

Without a good redeployment program in place, you won’t be able to retain valuable employees, which means you’ll be losing top talent every time you restructure your business.

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ChangeLauren RyderFebruary 3, 2018
4 Steps to Effective Communication at the Workplace
4 Steps to Effective Communication at the Workplace

Effective communication can boost the productivity of the workforce by increasing their morale and commitment.

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People, SkillsLauren RyderJanuary 27, 2018
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